Shipping and FAQ's

Prices - Within Australia

If your location is within 10km of our location, shipping is FREE! (This will be calculated when your address is entered at checkout)

For all other orders under $150 AUD there is a flat rate of $14.50. Orders over $150 will get free shipping.

 

Prices - International

For any international orders there is a flat rate of $45 AUD

**International shipping times

Please allow 5-20 business days for shipping after you have received our shipping confirmation email.

*Please take into account that these time-frames are not guaranteed, while we do always hope for the best, we cannot be held responsible for delays as there are forces and circumstances that are beyond our control.

Customs and/or Import Duty Fees

For any customs or import duties that arise once the garments reach its destination country.

These charges must be paid by the recipient of the garment. Unfortunately, these charges fluctuate and we have no control over these fees, as customs policies and import duties vary widely in different countries.

**The customer takes full liability for all postage charges and fees, return shipment costs, customs charges, import fees and any handling fees should they refuse to accept their parcel due to import duties or taxes.

 

Tracking your order

After placing your order, please understand that there will be a 1-3 day processing period, where we process and pack your order. As soon as your order is shipped, we'll email you letting you know it's been dispatched and provide you with a unique tracking number. 

 

Delays in Shipping times

Whilst we aim to get our garments out to you as soon as possible, there are always uncontrollable circumstances that can arise. These external factors can cause delays in shipping time resulting in you receiving your parcel after the estimated arrival date.

Please remember to refer to your tracking number and if your parcel is continuously delayed feel free to contact us directly.

 

For any further enquiries, feel free to contact us via email info@differclo.com